Privacy Policy

At ANA Wellness ("we", "us", "our"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website, purchase our products, or engage with us in any other way.

By using our website and services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect the following types of personal information:

a) Personal Identification Information

When you interact with us, we may collect personal details such as Name, Email address, Phone number, Shipping and billing address, Payment details (credit card information, PayPal details, etc.), Order history and preferences and Date of birth (if required for age verification)

b) Non-Personal Identification Information

We may also collect non-personal information, such as Browser type and Operating system

This information is typically collected using cookies, analytics tools, or tracking pixels.

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Fulfillment: To process your orders, deliver products, and provide customer support.

• Communication: To send you order updates, promotions, product information, and other communications related to our services.

• Improvement of Services: To analyze customer preferences and trends to improve our products and website experience.

• Marketing: To send you personalized marketing materials or offers (if you’ve opted in).

• Legal Obligations: To comply with applicable laws and regulations, including preventing fraud and protecting our rights.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of technical and organizational measures to protect your data, including Encryption of sensitive data, such as payment details, Secure connections (SSL encryption) for transactions on our website, Restricting access to your personal information to authorized personnel only.

While we strive to protect your data, please note that no method of data transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

4. Sharing Your Information

We may share your personal information with third parties under the following circumstances:

• Service Providers: We may share your data with trusted third-party vendors who help us with order processing, payment processing, shipping, marketing, or website analytics.

• Legal Compliance: If required by law or to protect our legal rights, we may disclose your information to government authorities or other third parties.

• Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of the business assets.

We will not sell, rent, or share your personal information with third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, including:

• Necessary Cookies: These are essential for the operation of our website.

• Performance Cookies: These help us understand how visitors use our website so we can improve it.

• Functionality Cookies: These enable us to remember your preferences (such as language or location) and provide a more personalized experience.

• Targeting Cookies: These are used to deliver ads that are relevant to you.

You can control or disable cookies through your browser settings, but please note that some features of the website may not work properly if cookies are disabled.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can ask us to update or correct any inaccurate or incomplete information.

• Deletion: You can request that we delete your personal data, subject to certain exceptions.

• Opt-Out: You can opt out of marketing emails by clicking the "unsubscribe" link in any email we send you.

If you wish to exercise any of these rights or have concerns about the processing of your personal data, please contact us at customercare@anawellness.in

7. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

8. International Transfers

If you are located outside of India, please be aware that your personal information may be transferred to, processed, and stored in countries that may have different data protection laws. By using our services, you consent to such transfers.

9. Third-Party Websites

Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing them with any personal information.

10. Children's Privacy

We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting an updated policy on our website. The date at the top of this page indicates the last revision.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: customercare@anawellness.in